7day Privacy Policy — Our Commitment to Protecting Your Data

7day (https://7day.vu) is an online gaming and entertainment platform serving users in Bangladesh and around the world. This Privacy Policy ("Policy") explains clearly how your personal information is collected, why it is used, who it may be shared with, and how it is kept secure.

This Privacy Policy has been prepared in accordance with international data protection standards, including GDPR. By using the 7day website or app, you are agreeing to this Policy.

In this Policy, "we", "our", or "7day" refers to the entity operating https://7day.vu, and "you" refers to any user or visitor of the platform.

7day collects the following types of information to operate its services properly:

7day uses the information it collects for the following purposes:

• Account Management: Your personal information is used to create, verify, and manage your account.
• Identity Verification (KYC): Identity verification is carried out to prevent fraud and confirm age.
• Payment Processing: Financial information is used to securely process deposits and withdrawals.
• Platform Improvement: Your gameplay experience is enhanced by analyzing user behavior and activity.
• Customer Support: Our support team uses your information to resolve your issues.
• Security Monitoring: To detect suspicious activity and keep your account secure.
• Legal Obligation: To comply with requirements from legal authorities.
• Personalized Promotions: To keep you informed about relevant offers and bonuses based on your preferences (where you have given consent).

We never share your data with third parties for marketing purposes without your consent.

7day does not sell your personal information. However, in certain limited circumstances, data may be shared with trusted third parties:

• Payment Processor: Payment gateways such as bKash, Nagad, and Rocket receive limited data solely to process transactions.
• KYC Verification Services: Approved third-party providers may be used for identity verification.
• Game Provider: Technology partners for Live Casino and fish games may receive technical data.
• Legal Authorities: Certain data may be disclosed when required by government or legal order.
• Security Auditor: Approved auditors are granted limited access to verify platform security.

Every third party is contractually bound to comply with 7day's privacy standards and may only use data for the specified purpose.

7day uses industry-leading technology to keep your personal information secure:

• SSL/TLS Encryption: All data transfers between you and our servers are protected with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): Two-factor authentication is available to add an extra layer of security to your account.
• Firewall & Intrusion Detection: Advanced firewall and IDS systems are active at the server level.
• Regular Security Audits: Third-party security experts conduct regular audits of our systems.
• Data Encryption: Stored sensitive data is protected with AES-256 encryption.
• Access Controls: Only authorized personnel may access data, limited to specific purposes and on a need-to-know basis.
• Data Backup: Your data is backed up regularly to prevent any loss due to technical issues.

7day uses cookies and similar tracking technologies on its website. Cookies are small data files stored in your browser that help improve your browsing experience.

Types of cookies we use:

• Essential Cookies: These are required to maintain login sessions and keep core site functions running. They cannot be disabled.
• Functional Cookies: To remember your language preference, location, and display settings.
• Analytical Cookies: Anonymous statistics are collected to understand site usage patterns.
• Marketing Cookies: To show you relevant ads based on your preferences (subject to your consent).

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain site features to stop working.

As a 7day user, you have the following rights over your personal information:

• Right to Know: You can request to see all the information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you may request that your data be deleted (subject to legal obligations).
• Right to Restrict Processing: You may request that your data no longer be used for specific purposes.
• Right to Portability: You may request a copy of your information in a readable, portable format.
• Right to Object: You may opt out of marketing communications or profiling at any time.
• Right to Withdraw Consent: You may withdraw any previously given consent at any time.

To exercise any of these rights, contact our support team. We will do our best to respond within 30 business days.

How long we retain your data depends on the type of information and the purpose for which it was collected:

• Account Information: For as long as your account is active, and for up to 5 years after closure (for legal compliance purposes).
• Transaction Records: Retained for up to 7 years in accordance with financial regulatory requirements.
• KYC Documents: A minimum of 5 years after the end of the relationship.
• Gaming Logs: Retained for up to 18 months.
• Support Contact: 2 years after the last interaction.
• Cookie Data: Depending on the cookie type, retention ranges from a single session up to 2 years.

Once the retention period expires, data is securely deleted or anonymized.

7day is strictly not intended for anyone under the age of 18. We do not knowingly collect personal information from minors.

• Age is verified at the time of registration.
• If any minor's data is collected inadvertently, it will be deleted as soon as we become aware of it.
• If you suspect your child is using this platform, please contact our support team immediately.

For any questions, requests, or complaints regarding our Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 from within the platform
• Response Time: Up to 30 business days

This Privacy Policy may be updated at any time. You will be notified of any significant changes via email or a notification on the platform.

For more details, visit our Terms and Conditions and Responsible Gaming View page.